Terms of Service

1. Description of Services

DataMukt provides an automated personal data removal service that:

• Scans 50+ Indian data broker websites to identify where your personal information (name, phone number, email address) is publicly listed
• Submits opt-out and data erasure requests to those data brokers on your behalf, citing your rights under the DPDP Act, 2023
• Sends DPDP Act Section 12 legal notices via email to non-compliant data brokers, demanding erasure under penalty of law
• Monitors your data exposure monthly and re-submits removal requests if your data reappears after a prior removal
• Provides proof of removal in the form of screenshots and status reports accessible through your dashboard

Our Service operates on a subscription basis with plans as described on our Pricing page. A free scan feature is available without an account.

2. Legal Agent Authorisation

3. User Responsibilities

3.1 Account Accuracy

You represent and warrant that all information you provide to us is accurate, complete, and current. You agree to update your information promptly if it changes. DataMukt cannot be held responsible for failed removal requests caused by inaccurate information provided by you.

3.2 Account Security

• You are solely responsible for maintaining the confidentiality of your account credentials
• You must immediately notify us at support@datamukt.in if you suspect unauthorised access to your account
• You are responsible for all activities that occur under your account
• You must not share your account with other individuals

3.3 Lawful Use

• You must only submit removal requests for your own personal data. You may not use our Service to remove data on behalf of another person without their express, documented consent.
• You must not use the Service for any unlawful purpose or in violation of any applicable Indian or international laws
• You must not attempt to reverse-engineer, scrape, or circumvent any security features of the Service
• You must not submit false, misleading, or fraudulent removal requests

3.4 Family Plan Users

If you subscribe to the Family plan, you may add up to 4 family members. You represent that you have obtained express consent from each family member before submitting their data for scanning and removal. You accept these Terms on behalf of all users added to your Family plan.

4. Subscription, Payment, and Cancellation

4.1 Subscription Plans

• Free Scan: ₹0 — one-time exposure scan, no removal services
• Pro: ₹299/month — removal from 50+ brokers, monthly re-scan, proof reports
• Family: ₹599/month — up to 4 members, dark web monitoring, WhatsApp support
• One-Time Removal: ₹999 — single removal cycle, no ongoing monitoring

4.2 Billing

Subscriptions are billed monthly in advance via Razorpay. By providing payment information, you authorise DataMukt to charge your selected payment method on a recurring basis. All prices are in Indian Rupees (₹) and inclusive of applicable GST.

4.3 Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for unused days in the current billing period unless covered by our Refund Policy.

4.4 Price Changes

We reserve the right to modify subscription prices. We will provide at least 30 days' advance notice of any price increase. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.

5. Limitation of Liability

6. Intellectual Property

The Service and all its contents, features, and functionality — including but not limited to software, text, graphics, logos, and the DataMukt brand — are owned by DataMukt and are protected by Indian and international intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for personal, non-commercial purposes subject to these Terms.

You retain full ownership of all personal data you submit to us. By using the Service, you grant DataMukt a limited licence to process that data solely as described in our Privacy Policy.

7. Prohibited Uses

You agree not to:

• Use the Service to remove data on behalf of a third party without their written consent
• Attempt to gain unauthorised access to our systems or other users' accounts
• Introduce malware, viruses, or other malicious code
• Use automated tools to scrape, crawl, or harvest data from our Service
• Circumvent, disable, or interfere with security features
• Misrepresent your identity when using the Service
• Use the Service in any manner that could damage, disable, or impair it
• Violate any applicable local, national, or international law

8. Indemnification

You agree to indemnify, defend, and hold harmless DataMukt and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including legal fees — arising out of or in any way connected with: (a) your breach of these Terms; (b) your use of the Service; (c) your violation of any third-party rights; or (d) any inaccurate information you provide to us.

9. Termination

We reserve the right to suspend or terminate your account immediately, without notice or liability, if you breach these Terms or engage in fraudulent, abusive, or harmful conduct. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall so survive, including Sections 5 (Limitation of Liability), 6 (Intellectual Property), and 8 (Indemnification).

10. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of India, without regard to its conflict of law provisions.

10.1 Informal Resolution

Before initiating formal proceedings, you agree to first attempt to resolve any dispute by contacting us at legal@datamukt.in. We will make good-faith efforts to resolve the matter within 30 days.

10.2 Arbitration

Any dispute not resolved informally shall be submitted to binding arbitration under the Arbitration and Conciliation Act, 1996, with arbitration conducted in English in Bangalore, India. Nothing herein prevents either party from seeking injunctive relief from a competent court.

10.3 Jurisdiction

For any matters not subject to arbitration, you consent to the exclusive jurisdiction of courts located in Bangalore, Karnataka, India.

11. Changes to These Terms

We may update these Terms from time to time. We will provide at least 14 days' advance notice of material changes via email or a prominent notice on our website. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must cancel your subscription and discontinue use of the Service.

12. Contact